Shipping & Handling Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Cadre Wire & Cable strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at to inquire about expedited shipping services. Cadre Wire & Cable is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Privacy Policy

Your privacy is important to Cadre Wire Group, Inc. (“CADRE”). This privacy statement provides information about the personal information that Cadre’s online catalog and commerce system collects, and the ways in which CADRE uses that personal information.

Personal information collection

Cadre Wire Group, Inc. may collect and use the following kinds of personal information:

information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website services and any other information that you send to CADRE.

Using personal information

Cadre Wire Group, Inc. may use your personal information to:

administer this website
personalize the website for you
enable your access to and use of the website services
send to you products that you purchase
supply to you services that you purchase
send you statements and invoices
collect payments from you
send you marketing communications

Where Cadre Wire Group, Inc. discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Cadre Wire Group, Inc. may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Return Policy

Your Satisfaction is our Number One Goal. At Cadre Wire & Cable, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.

Return Process

Acquire authorization and instructions: To begin the return process, please call online sales at . In most cases we will email you a Return Goods Authorization (RGA) number to return product along with return instructions.
Shipping product back: Ship the item to the warehouse address listed on the return authorization. Below are the keys to a successful return:
- Good Packaging: Re-pack products for return in the original box with original packaging material.
- Use the return label provided or your own label and write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
- Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. Please do not ship USPS because they do not provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
- Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.
- You will have 7 days in which to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.
Refunds: Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges, via the same method in which the item was purchased or via check from Cadre Wire & Cable. Refunds via check are typically issued within 14 business days of final approval.

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items not eligible for returns/credit include:

Special purchases, including: clearance items, inventory sale items, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Cadre Wire & Cable. Any item that is not in the original box with sufficient packaging materials.
Large orders: (Orders containing 6 or more of a single item or orders with an invoice total greater than ,000). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades.
Any item not purchased from Cadre Wire & Cable
Shipping & handling charges.

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Cadre Wire & Cable of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item. Cadre Wire & Cable will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Cadre Wire & Cable will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at . Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at .

Terms & Conditions

The sale of goods described on this website (www.cadrewire.com & www.cadreindustries.com) is made by Cadre Wire Group, Inc. (“Seller”) to Buyer, subject to the following terms and conditions:

1. SELLER MAKES NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER TYPE, WHETHER EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES. Seller's sole liability and Buyer's sole remedy hereunder shall be limited to the replacement or repair of defective goods or, at seller's option, the refund of the purchase price thereof. SELLER SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. No agent or representative of Seller has any authority to bind Seller to any affirmation, representation or warranty concerning the goods sold hereunder.

2. Buyer agrees to give seller prompt written notice of any breach, default in delivery or nonconformity of goods arising out of this sale. Notice must be received by Seller within (10) days after receipt of the goods by Buyer, unless such breach, fault or nonconformity is not discoverable within such ten-day period, in which case notice must be received by seller within ten (10) days after discovery occurs or the date on which discovery first should have occurred. Unless seller shall have timely received notice, all liability of Seller shall terminate. In any event, any action brought by Buyer must be commenced within one (1) year after the date of tender of delivery of the goods to Buyer.

3. Technical advice and specifications regarding the goods sold hereunder solicited from Seller shall be used by Buyer at its own risk. SELLER DISCLAIMS ALL LIABILITY FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES SUFFERED AS THE RESULT OF THE USE OF SUCH TECHNICAL ADVICE OR SPECIFICATIONS.

4. Unless otherwise specified on the face hereof or in a separate writing signed by Seller making specific reference hereto, delivery of the goods hereunder shall be FOB point of shipment. All risks of loss, damage or untimely delivery shall be on Buyer after the goods are placed in possession of the carrier.

5. Shipment dates indicated on quotes and acknowledgments of orders are estimated shipment dates. Seller shall have a reasonable time, not less than 30 days, to ship goods after the date indicated on the acknowledgment.

6. Seller reserves the right to ship and bill 10% more or less than the quantity specified on the face hereof.

7. Buyer and Seller assume that no contingency will occur which impair Seller's ability to obtain the labor, materials, manufacturing facilities or shipping means necessary to make timely shipment. The occurrence of any such contingency which causes a delay in shipment will extend the time when shipment is due for a period equal to the time lost by reason of the occurrence of such contingency.

8. Buyer shall not return goods, whether conforming or non-conforming to Seller without obtaining a Return Material Authorization form.

9. If the goods sold hereunder are to be specially manufactured for Buyer, Buyer agrees to accept and make timely payment for any conforming goods completed and shipped when due, notwithstanding any inability of Seller to ship the entire amount of goods sold hereunder owing to the suspension or termination of Seller's manufacturing of such goods for any reason. Buyer represents that the value of any goods delivered hereunder will not be impaired by the non-delivery of the remaining goods.

10. Prices quoted or shown on acknowledgments are subject to changes by Seller without notice. Unless specified otherwise on the face hereof, the price or prices quoted on an acknowledgment may be adjusted on invoicing to reflect Seller's change in invoice price as of the date of shipment.

11. This sale is made subject to the terms and conditions of sale contained in Seller's current catalog, which terms and conditions are incorporated herein by reference. To the extent that terms and conditions printed hereon conflict with those of Seller's current catalog, those printed hereon shall control.

12. Seller's acceptance is conditioned upon Buyer's assent to the terms and conditions printed hereon. Any additional or different terms and conditions proposed by Buyer are specifically rejected. The terms and provisions hereof comprise the entire agreement between the parties; there are no agreements, understandings, promises or conditions, oral or written, express or implied, concerning the subject matter or in consideration hereof, that are not merged in and superseded hereby. Regardless of the place of contracting, place of performance or otherwise, this contract shall be governed by and construed in accordance with the laws of the State of Pennsylvania.

13. No change modification or amendment of these terms and conditions shall be binding upon either the Seller or Buyer without the written consent of both Seller and Buyer.

14. In the event that the seller shall employ an attorney to enforce any provisions hereof or to collect any amount owing hereunder or damages for breach of any provisions hereof, Buyer shall pay Seller reasonable attorney's fees plus all legal and court costs.

15. All non-standard, customer specific inventory orders are non-cancellable once the materials are in production or the finished goods have been ordered from the manufacturer. Furthermore, these same non-standard, customer specific products are non-returnable after they have been shipped to the customer by Cadre Wire Group, Inc.